Portfolio
Software we have
engineered.
Operational AI platforms built by our team — live, in pilot, or demo-ready across the industries we serve.
KPNE Services delivers enterprise IT services and support for environments where downtime is not an option — hospitals, airlines, government agencies — and now for retail, e-commerce, and Fortune 500 operations that demand the same standard. And because modern operations run on intelligence, we build and deploy production AI alongside the infrastructure.
From the network closet to the cloud — one team accountable for keeping your operation running.
Helpdesk, endpoint management, patching, monitoring, and on-call escalation — with SLAs written for environments where minutes matter.
Design, build, and operate wired, wireless, and WAN infrastructure — from a single site to multi-campus and multi-state footprints.
Hardening, monitoring, incident response, and compliance support for HIPAA-regulated, government, and PCI retail environments.
Migrations, hybrid architecture, virtualization, backup and disaster recovery — engineered for real recovery-time objectives, not brochure ones.
Physical-layer work done right: cabling, racks, IDF/MDF builds, point-of-sale rollouts, and multi-site deployment programs.
Office moves, system upgrades, vendor selection, and IT due diligence — scoped, fixed-price, and delivered on schedule.
KPNE draws on more than three decades of combined engineering experience — spanning AI, full-stack software, cloud infrastructure, and enterprise systems. Here's what that experience covers.
We earned our discipline in environments where failure has consequences. That same standard now serves every operation we support.
Hospitals, clinics, and practices — HIPAA-aware support, clinical-system uptime, and after-hours coverage that understands patient impact.
Operations centers, stations, and back office — IT support that respects the tempo of a live airline operation.
Agencies and contractors — disciplined change control, documentation, and security posture appropriate for public-sector environments.
Stores, point-of-sale, and back-of-house — multi-site rollouts, PCI-aware networks, and support that keeps registers ringing.
Always-on storefronts and fulfillment — infrastructure, monitoring, and incident response measured against revenue per minute.
Programs at corporate scale — staffing depth, process maturity, and reporting that fits procurement and vendor-management requirements.
We do a lot of work with AI — and we do it at an enterprise standard. Through our software engineering arm, AFSC Devs, we design, build, and operate production AI systems for the same regulated, high-stakes environments we support every day.
Retrieval-augmented pipelines over your own documents and data, language-model integrations inside existing line-of-business workflows, and document intelligence that cites its sources — built in, not bolted on.
Agents that take real action across your tools — triaging tickets, drafting customer replies, reconciling records, monitoring operations — with human-in-the-loop approval on every consequential step.
Intelligent monitoring, anomaly detection, and decision support layered on top of the infrastructure we already manage — one team accountable for both the AI and the systems beneath it.
Multilingual chat and phone-based voice assistants for intake, support, and dispatch workflows — deployed to production on fixed scope, with escalation to humans, full transcripts, and an audit trail of every interaction.
Contracts, invoices, medical and operational records — parsed, classified, and summarized at scale, with verbatim citations so every output can be checked against its source.
Opportunity audits, build-vs-buy analysis, data readiness, and sequenced roadmaps — so AI investment lands where it returns value instead of where the hype points.
Real examples from systems our team has built and operates — not hypotheticals.
Our emergency-communications platform triages multilingual callers in real time, builds a structured incident record as the call happens, and hands the dispatcher a recommendation — the dispatcher always makes the call.
Our contract-intelligence engine reads PDF, Word, or Excel agreements and returns a plain-English risk breakdown with verbatim clause citations in under a minute — every flag checkable against the source text.
Our dispatch-intelligence platform watches a live network, scores flight-level risk, and compares recovery options side by side — with every recommendation sourced, and the licensed dispatcher signing the release.
Our behavioral-health platform's AI handles intake, answers confidentiality questions, schedules the right counselor, and escalates crisis language to a human immediately — with a full audit trail.
Our consumer-protection engine scans messages, links, and phone numbers against hundreds of brand registries and official directories to confirm — or expose — who is really contacting you.
Our market-intelligence platform runs multiple AI models against the same live data — stocks, crypto, options flow — and shows where they agree, where they differ, and why that matters.
Operational AI platforms built by our team — live, in pilot, or demo-ready across the industries we serve.
We inventory your environment, map dependencies, and find the risks before they find you.
Fix what is fragile first — patching, backups, monitoring, documentation — so the floor stops moving.
Day-to-day operations under SLA: helpdesk, maintenance, on-call, and quarterly reviews with real metrics.
Roadmaps, upgrades, and projects sequenced so improvement never threatens stability.
Our practices were shaped supporting medical, airline, and government operations. Commercial clients get that discipline by default.
No vendor ping-pong. One number to call, one team that owns the outcome across network, systems, security, and support.
From a single clinic to a Fortune 500 program — the same people, processes, and reporting, sized to the engagement.
No. We support single-site clinics and stores up through multi-state enterprise programs. Engagements are sized to the operation, not the other way around.
For environments under a critical-tier SLA, a qualified engineer is engaged on a priority incident with a one-hour response target, around the clock.
Yes — transitions start with the assessment phase, so we document the environment and stabilize known risks before the formal cutover. No gap in coverage.
We support HIPAA-regulated, government, and PCI retail environments with appropriate controls, documentation, and change discipline. Compliance specifics are scoped per engagement.
Tell us about your environment and what is keeping you up at night. We respond within one business day.
